How does the CRM based working, facilitates the employer of manpower recruitment company/firm in daily tracking the call records and keeping a check on target number of calls by the recruiter?

It is always a win-win situation for the employer when ATS/CRM comes with a call tracking feature with itself. This call tracking feature works seamless and incredibly beneficial for recruitment companies, especially when employees are working remotely.
Here are the key points to mention regarding tracking remote as well as accessible employees in telecalling jobs:

1. Automatic Call Logging: Employers can monitor if remote as well as accessible employees are making the required number of calls daily, ensuring productivity in telecalling roles such as recruitment. The CRM and ATS systems automatically log phone calls, capturing details like call duration, time, and the participants involved.
2. Dedicated Phone Allocation: To track calls ethically, employers should provide a dedicated phone number to each employee. This ensures that work-related calls are monitored without infringing on personal privacy.
3. Post-COVID Work Trends: The trend of working from home (WFH) has surged post-COVID. However, maintaining productivity is crucial, and tracking call activity helps ensure that remote work does not compromise performance.
4. Restricted Data Access: Only authorized personnel will have access to call data. This ensures that sensitive information is handled responsibly and ethically.
5. No Notification: Employees will not be notified about the tracking to maintain the integrity of the monitoring process.
6. Task Management: These systems allow employer to assign tasks, set deadlines, and track progress. This ensures that everyone is on the same page and that tasks are completed on time.
7. Centralized Data: All information is stored in a centralized location, accessible from anywhere. This is crucial for the employer to have access to all information with any compromise.
8. Performance Analytics: These systems often come with analytics tools that help managers track performance metrics, identify bottlenecks, and make data-driven decisions.
   The integration of these measures in CRM definitely helps in balancing the benefits of remote work with the need to maintain productivity and accountability even when their teams are working from different locations. If you need more details or have any questions regarding this feature, feel free to ask!