Last Updated: 20-August-2024
Thank you for selecting RiddTech (“we,” “our,” “us”). We offer CRM and ATS used by clients to handle HR tasks such as recruitments and days today hiring activities. We are devoted to safeguarding your personal data and respecting your privacy rights. This privacy policy is relevant to all employees, prospective employees, clients, as well as other users and site visitors. If you have any queries or concerns about this privacy policy or our practices concerning your personal data, please contact us at [email protected].
When you visit our website https://ridd.in/ and utilize our services, you entrust us with your personal information. We take your privacy with the utmost seriousness. In this privacy policy, we elucidate what information we collect, how we utilize it, and what rights you have concerning it. We encourage you to read through it carefully, as it is crucial. If you disagree with any terms in this privacy policy, please discontinue the use of our site and services.
1. What Information Do We Collect?
We collect personal information that you voluntarily provide to us when you register on CRM and ATS, express an interest in obtaining information about us or our products and services.
The personal information we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include:
| Type of Information | Description |
| Personal Identifiable Information (PII) | First Name, Last Name, Email, Phone Number, Address, City, State, ZIP/Postal Code |
| Credentials | Passwords, and similar security information used for authentication and account access. |
| Payment Data | No Payment gateway is available in our website. No information will be collected from our webite (Credit Card/ Debit Card, UPI PIN, Bank account details) |
2. How Do We Use Your Information?
We use personal information collected via our website for various business purposes described below. We process your personal information for these purposes based on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:
| Purpose | Description |
| Account Creation and Log-on | Facilitate account creation and login process. |
| Administrative Information | Send product, service, and new feature information. |
| Order Management | Fulfill and manage orders, payments, returns, and exchanges. |
| User Account Management | Manage user accounts. |
| Service Delivery | Provide requested services. |
| User Inquiries and Support | Respond to inquiries and resolve issues. |
3. Will Your Information Be Shared with Anyone?
Your information, including personal data, is processed at our operating offices and in any other places where the parties involved in the processing are located. This means that your information may be transferred to — and maintained on — computers located outside your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
4. How Long Do We Keep Your Information?
We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.
5. How Do We Keep Your Information Safe?
We aim to protect your personal information through a system of organizational and technical security measures. The security of your personal data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
6. What Are Your Privacy Rights?
In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. These rights may include the right to:
| Right | Description |
| Access | Request access to and obtain a copy of your personal information. |
| Rectification or Erasure | Request correction or deletion of your personal information. |
| Restrict Processing | Restrict the processing of your personal information. |
| Data Portability | Request transfer of your personal information to another organization. |
| Objection | Object to the processing of your personal information. |
However as of now we are operational in India and this product will be for Indian market only.
7. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
8. Google Account Authentication
Privacy Policy for OAuth Integration with Gmail
At RiddTech we prioritize the privacy and security of our users. This Privacy Policy outlines how we collect, use, and protect your information when you use our services through OAuth integration with Gmail.
Information We Collect
When you use OAuth to connect your Gmail account with our services, we may collect and store the following information:
Email Address: We collect your email address to identify your account and to provide our services to you.
Email Metadata: This includes information such as email headers, sender and recipient email addresses, timestamps, and subject lines.
Email Content: We will read and access the content of your emails.
How We Use Your Information
We use the information collected through OAuth integration with Gmail for the following purposes:
Service Provision: To provide and improve our services, including send and compose emails only.
Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical support.
Security: To detect, prevent, and address fraud, security breaches, and other harmful activities.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include:
Encryption: We use encryption to protect your data both in transit and at rest.
Access Controls: Access to your data is restricted to authorized personnel only.
Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks.
Your Rights and Choices
You have the following rights regarding your information:
Access and Update: You can access and update your personal information by logging into your account or contacting us directly.
Revoke Access: You can revoke our access to your Gmail account at any time through your Google Account settings or our ridd tech CRM and ATS.
Deletion: You can request the deletion of your information by contacting us. We will process your request in accordance with applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date at the top of this document.
9. Google API Services
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
10. Uses of Your Information When You Request Assistance from Riddtech Support
If you request assistance from our representative, they may obtain access to your Riddtech account to resolve your inquiry. Under these circumstances, our representative will assume your role in Riddtech and view your account as you would when you log in. We reserve the right to assume the role of a user in your account without prior notice in certain situations, such as when necessary for security purposes (e.g., investigating a bug or abuse) or to comply with applicable law.
11. Third-Party Websites and Content
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
12. Sharing data with AI Models
Our AI functionality within the CRM and ATS is solely used for parsing and generating resumes. The AI is not employed for any other purpose. Therefore, end-user data is never shared with AI models. Only the candidate’s (job seeker’s) public data is utilized by the AI.
13. Policy Declaration for SMS/Call Log
Our mobile app may request access to your call logs to provide enhanced functionality, such as managing the communication history of RiddTech Mobile App users with candidates. This access is required to monitor the call logs of telecallers/recruiters/users in order to enhance productivity and receive timely updates. It is essential to meet the needs of job consultancies/placement agencies/recruitment firms.
We collect only the information necessary for this purpose and do not share your call logs with third parties. Your call logs are stored securely and are accessible only within the web app. Please note that we do not require or request permission to access or read your SMS messages. We respect your privacy and ensure that your data is protected in compliance with relevant privacy laws and regulations. You may revoke this permission at any time through your device settings.
14. Updates to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last Updated” date at the top of this privacy policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
15. Cancellation and Refund
Please note that the payment will be a one-time payment for the full year. We also offer a 7-day money-back guarantee. Should you choose to cancel within this period, ₹5,000 or 10% of the product price (whichever is greater) will be non-refundable.
16. Shipping and Delivery
RiddTech CRM & ATS is a digital service, and all deliveries are conducted online. Upon successful purchase or subscription, users will receive access to the platform via their registered credentials. The activation process typically takes 7-15 working days, depending on verification and onboarding requirements.
17. Contact Us
If you have any questions about this privacy policy, please contact us:
Riddtech
8279846439